Ardales Jhune Jhune
Administrative Coordinator & Customer Service
Profile summary
Administrative Coordinator with 3 years of experience managing office operations, document control systems, and client relations across collection and pharmaceutical sectors. Skilled at coordinating field teams, maintaining records accuracy, and resolving customer inquiries through clear communication and organized processes. Known for building efficient administrative systems that support operational continuity and stakeholder satisfaction. Committed to delivering reliable support that enables teams and clients to operate effectively.
Career highlights
Field Team Coordination: Coordinated logistics and scheduling for 25-person field coordinator team, creating demand letters and daily agendas while ensuring client correspondence was accurately documented.
Administrative Operations: Managed office administration across supplies, inventory, facilities, and vendor contracts, maintaining organized systems that supported productive daily operations.
Document Control & Records Management: Maintained database accuracy and centralized filing systems across multiple platforms, enabling efficient retrieval and access control while tracking shipment compliance.
Client Relations & Service Resolution: Handled customer inquiries and client calls with professional communication, building relationships through clear follow-up and resolving service requests promptly.
Key skills
Professional experience
Defined administrative and customer service operations at Cendaña Neri Collection Agency, managing office coordination, field logistics for 25-person teams, and client-facing communications. Oversaw daily workflows, vendor relationships, and documentation accuracy while providing executive support to senior management.
- Coordinated logistics and scheduling for 25-person field coordinator team, creating demand letters and daily agendas while ensuring all client correspondence was accurately documented and visits aligned with established schedules.
- Managed office administration across supplies, inventory, facilities, and vendor contracts, maintaining organized systems that supported productive daily operations and team coordination.
- Handled customer inquiries and client calls with professional communication, building relationships through clear follow-up and resolving service requests promptly.
- Reviewed paperwork and transaction records to identify discrepancies, ensuring accurate documentation and timely resolution of administrative issues.
- Provided executive support by managing senior management calendars, coordinating meetings, preparing correspondence, and processing documents to facilitate leadership priorities.
Managed document control and administrative operations at Innogen Pharmaceuticals, maintaining accurate records and ensuring secure information handling. Oversaw database management, file organization, and document delivery logistics while supporting daily office operations and team coordination.
- Maintained database accuracy and company records through systematic data entry and record management across multiple systems.
- Coordinated document delivery to clients via logistics applications, tracking shipments to confirm secure receipt and compliance with delivery requirements.
- Organized and maintained centralized filing systems and document management protocols, enabling efficient retrieval and access control across the organization.